Conversation flows
Short branches built around real customer questions: buttons, free text and data checks.
04 Service
Chatbot development
for Telegram and Viber.
Customers message you at any hour. A bot replies straight away: it takes the enquiry, books a convenient time, shares the order status and hands tricky questions to a person.
When it helps
A bot takes care of the first steps of a customer conversation.
A good bot doesn't pretend to be human or lead customers through endless menus. I design short flows around real questions, connect the bot to your CRM and spreadsheets, and decide in advance when the conversation moves to a team member.
- 01
Customers ask the same questions in messaging apps.
- 02
Enquiries from chats get lost or handled late.
- 03
You need to send reminders about bookings, payments or order status without doing it by hand.
How the work goes
Four steps
from brief to launch.
- 01
Scenarios
We gather common customer questions and decide what the bot handles itself and what it passes to a person.
- 02
Conversation prototype
I show you the path through buttons and messages, and we check it before development.
- 03
Build and connections
I build the bot and connect the CRM, spreadsheets and notifications. We test it on real questions.
- 04
Launch
We connect the bot to your account, review the first conversations and refine the answers.
What's included
What the work
consists of.
Connected systems
Enquiries go into your CRM or a spreadsheet, and the person responsible is notified at once.
A human close by
The bot hands the conversation to a team member with its history, so the customer doesn't have to repeat themselves.
What you get
- Bot scenario map
- A bot in your chosen messaging app
- Collecting and checking customer details
- Enquiries sent to a CRM or spreadsheet
- Conversation handover to a team member
- A guide to updating answers
We'll confirm the exact scope after discussing your project.
Related guide
Worth
reading.
Related services
You can also
add these.
Example: a request handed to a manager
The workflow collects the required answers, confirms submission and hands the enquiry to a person or CRM. Testing covers unexpected answers, restarts and an unavailable operator alongside the normal flow.
- The bot explains when human help is needed.
Before we start
A clear scope.
Clear terms.
What the estimate covers
Pages or workflows, content preparation, integrations and validation. The proposal records deliverables, milestones and acceptance criteria.
Separate costs
Domain registration, hosting, CRM subscriptions, external services and AI usage are separate unless explicitly included in the proposal. You retain the accounts and access.
Timing and changes
We agree a schedule after reviewing materials and access. Additional pages, features or integrations are estimated separately before implementation.
After launch
I hand over source files, access and instructions. We agree support, updates and further changes separately, including scope, communication and cost.
Need something beyond the services listed here? Let’s discuss custom features, integrations, website improvements or process automation. Describe your current setup and desired outcome. I will assess feasibility, clarify constraints and propose the work, with scope, timeline and cost agreed before development.
Project estimate
What affects
timeline and cost.
- 01Number of scenarios and conversation branches
- 02Messaging apps and their limitations
- 03Integrations with a CRM, payments or scheduling
- 04Whether AI answers to open questions are needed
I give an estimate of timeline and cost after reviewing the task, before any work starts.
The details
Questions
about this service.
Which messaging app should I choose?
The one your customers already use. Most often that's Telegram and Viber; I check each channel's features and terms against your scenario.
Can the bot answer using AI?
Yes, where it makes sense. For enquiries and bookings, buttons and clear flows are more reliable; I add AI where the bot needs to understand questions written in people's own words.
What if the bot doesn't know the answer?
It says so honestly and passes the conversation to a team member or offers to take a contact. We plan this scenario in advance.
Can I change the answers without a developer?
Yes, if it's built in from the start: the text of answers and buttons can live somewhere easy to edit.